One platform. The whole customer workflow.
Replace the disconnected stack with one customer platform.
Give your AI agents and your people one place to work. NexTalker brings CRM, sales, support, communication channels, and follow-up together, so agents can handle configured customer work and your team can carry it through.
- Built-in CRM
- AI communications
- Sales and support
Avery Morgan
Customer inquiry · Full conversation history
AI answered the first call
Request captured and connected to Avery's record.
Requested details sent
Email and SMS stay with the customer history.
Follow-up assigned to your team
The next action includes the original conversation.
CRM, conversations, and work
Together in one customer workspace.
A clear path from the first conversation.
Illustrative workflow
Answer the inquiry
Calls, texts, email, or chat
Keep the context
Customer history together
Assign the next step
Clear responsibility
Follow through
Review the result
CRM, sales, support, and AI communications together
NexTalker is an all-in-one platform for customer operations. Manage contacts, accounts, deals, and pipelines alongside phone calls, texts, email, and website chat. Keep the conversation and the next action connected to the same customer history.
- CRM: contacts, accounts, deals, pipelines, imports, and exports.
- Communications: AI phone answering, live transfers, SMS, email, and website chat.
- Support and operations: requests, assigned tasks, callbacks, and source conversations.
- Automation: Journeys that respond to events, send follow-up, wait for replies, and create work.
- Management: call reviews, coaching, reports, and answers with source references.
An alternative to HubSpot, Zendesk, and a separate phone stack
For teams whose daily work revolves around customer conversations, sales follow-up, and service requests, NexTalker can replace a separate CRM and support workflow as well as communication tools. That includes workflows teams currently manage in HubSpot or Zendesk.
Bring the workflows you need to replace to a demo. We’ll map customer records, pipeline stages, inbound requests, routing, follow-up, and reporting to NexTalker, and review any specialized requirements before you migrate.
The context stays with the work
Avery Morgan
Customer inquiry · Full conversation history
The original conversation
What the customer asked and what was discussed.
The next action
An assigned task with the details your teammate needs.
The continuing relationship
Calls, texts, email, and chat in the customer history.
Illustrative customer record · Sample data
One conversation can move the whole workflow
A caller asks about a property. AI collects the details and the contact’s timeline. The conversation is connected to a customer record, a teammate owns the next step, and a Journey can continue follow-up. Managers can see the source conversation and review what happened.
This is an illustrative workflow. The fields, agent instructions, routing, and automation depend on your setup.
Assign the next step
Clear responsibility
Replace tools at a pace your team can manage
Start with one workflow, import the records it needs, and test the complete path with your team. Move additional channels and pipelines once the first workflow is working. Supported integrations, including HubSpot, can help you keep existing systems connected during the transition.
A focused starting point
Define the work before you expand
- 01Choose your first workflow
- 02Connect the customer records
- 03Test the complete handoff
- 04Expand with your team
Confirm the answers, routing, and next steps with your team.
Before you get started
Practical questions
Do we have to keep a separate CRM?
No. NexTalker includes its own CRM with contacts, accounts, deals, pipelines, and customer timelines. You can use it as your main customer workspace.
Does replacing HubSpot or Zendesk mean every feature is identical?
The goal is to replace the workflows your team needs. Compare your required marketing, sales, support, reporting, and integration capabilities during a demo before choosing which tools to retire.
Your next customer workflow
Bring your workflow. See it in one platform.
Show us the tools you use for CRM, calls, support, and follow-up. We’ll walk through how NexTalker can bring that work together.
Book your workflow demo