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Support

We’re here to help.

Questions about nexTalker on the web, iPhone, or iPad? Email or call the nexTalker team. We answer during business hours, Eastern time.

Contact support

Call or text
(470) 460-8206

Include your organization’s name and, for a call or text problem, the time it happened.

Common questions

How do I get a nexTalker account?

Accounts are created by your organization’s administrator. Ask them to invite you, then sign in with the email address the invitation was sent to. If your business does not use nexTalker yet, request a demo and we’ll help you get set up.

I can’t sign in to the iPhone or iPad app.

Use the same email address you use on the website. If the sign-in code doesn’t arrive, check your spam folder and that your organization has invited that address. If you belong to more than one organization, switch between them from the name at the top of the app.

Business calls don’t ring on my iPhone.

Open the app once after signing in and allow notifications and the microphone when asked. Check that Do Not Disturb is off in the app and in iOS Focus, and that your organization routes calls to you. Calls ring like regular calls, even when the app is closed.

Does nexTalker upload my iPhone contacts?

No. The iPhone tab under Contacts reads your address book on your phone so you can call or text from your business line. Those contacts stay on your phone. A contact is only copied into nexTalker when you choose Add to nexTalker.

What happens when I scan a business card?

Your phone reads the text on the card or screenshot; the photo itself is never uploaded. The text is sent to nexTalker, where AI sorts it into a name, company, phone number and email. You review the details before anything is saved as a contact.

How do I remove my account or my data?

Your organization’s administrator can remove you from the organization at any time. To delete your account or ask about data we hold, email support@pointdynamics.com from the address on your account. See the privacy policy for details.