Comparing business phone systems
Enterprise communications, or a customer platform built for your team
Dialpad offers AI-powered voice, video and messaging, a contact center and AI agents for customer experience, aimed at sales and support teams in larger organizations. nexTalker brings an AI receptionist, a CRM and assigned follow-up together for small and midsize teams.
Hear it now: call (470) 460-8206 and talk to our AI receptionist, any time.
- Sales and customer support
- Business tools and actions
- Works with your people
Example: a parking customer
AI + your peopleSales
Check parking options
Use the configured location and availability tools.
Customer support
Look up booking details
Help with a reservation and its payment status.
Operations
Keep your people involved
Send access exceptions to the responsible team.
One shared customer history
Your team can see the conversation, review what happened, and take the next step.
A clear path from the first conversation.
Illustrative workflow
Understand the request
A sales, support, or operational need
Use the business tools
Approved information and configured lookups
Move the work forward
Handle the actions your agent is allowed to take
Work with your people
Shared context and human handoff
What each one does
Dialpad’s site describes one app for voice, video, messaging and AI, a voice and digital contact center, AI voice and digital agents, and integrations with CRMs such as Salesforce, HubSpot and Zendesk.
nexTalker includes calls, texts, an AI receptionist, a shared email inbox and website chat, plus the CRM, pipelines, lead routing, booking pages, campaigns and tasks, so a smaller team works from one place.
Understand the request
A sales, support, or operational need
When Dialpad may fit better
If you run a larger contact center, need built-in video meetings, or have enterprise requirements across many seats and departments, Dialpad is built for that scale.
The context stays with the work
Avery Morgan
Customer inquiry · Full conversation history
The original conversation
What the customer asked and what was discussed.
The next action
An assigned task with the details your teammate needs.
The continuing relationship
Calls, texts, email, and chat in the customer history.
Illustrative customer record · Sample data
When nexTalker may fit better
If you are a small or midsize team and want the AI receptionist, the customer record and the follow-up together without assembling a separate CRM, nexTalker is designed for exactly that.
See how AI receptionist calls hand off to your team.
A focused starting point
Define the work before you expand
- 01Choose your first workflow
- 02Connect the customer records
- 03Test the complete handoff
- 04Expand with your team
Confirm the answers, routing, and next steps with your team.
Before you get started
Practical questions
Does nexTalker include a CRM?
Yes. Contacts, accounts, deals, pipelines, saved views and logged activity are built in, alongside calls, texts, email and chat.
Does nexTalker include video meetings?
nexTalker includes booking pages that check calendar busy time and send reminders. It does not include its own video meeting app.
How do managers review calls?
Managers can review calls against approved playbooks, give feedback and use reports. We walk through these tools during a demo.
Product overview reviewed November 4, 2026: Dialpad’s homepage. Capabilities and editions change; confirm your required workflow during evaluation.
Now on the App Store
Your business line and CRM, in your pocket.
- Business calls ring on your iPhone, even when it’s locked
- Reply to texts right from the notification
- Contacts, deals and your Work list wherever you are
Scan with your iPhone camera to install.
Free for iPhone and iPad. Sign in with your nexTalker account.
Your next customer workflow
Bring your workflow. See it in one platform.
Show us the tools you use for CRM, calls, support, and follow-up. We’ll walk through how nexTalker can bring that work together.
Book your workflow demo