Can the AI receptionist dispatch a truck?

It captures the location, vehicle and problem, and sends the call to your dispatcher or on-call driver live. If nobody answers, the caller hears what happens next and a callback task is drafted from the call. Assigning the truck stays with your team and your dispatch software.

Will it quote prices?

Only the prices you give it in its instructions, such as a hookup fee, a per-mile rate or a lockout fee. Final charges stay with your team.

Can it handle “where is my car?” calls?

Yes. It answers from your approved details: your lot’s address and hours, what to bring to release a vehicle, and how fees can be paid. Disputes and law enforcement holds go to a person.

Does it work with Towbook or other towing software?

nexTalker works alongside the dispatch and billing software you use. It handles calls, texts, email and follow-up, and contacts can be imported and exported, with new leads coming in through the leads API. We review your system during setup.

Can I still answer calls from the truck?

Yes. Business calls ring on the nexTalker iPhone app, and the AI receptionist answers when you or your dispatcher cannot. Every call is saved to the same customer record.

Can we keep our current phone number?

Usually, yes. Many towing companies start by forwarding their existing number, so the number on the trucks and in search results keeps working. We review your provider and routing during setup.

Towing and roadside assistance

An AI receptionist for towing and roadside assistance

A stranded driver calls the first towing company that comes up, and books the first one that answers. Your drivers are on calls, your dispatcher is on another line, and half your work happens at night. nexTalker’s AI receptionist answers every call, gets the location and the vehicle right, sends urgent calls to dispatch, and handles the “where is my car?” calls that tie up your phone.

See your towing workflow Read the after-hours setup guide

Hear it now: call (470) 460-8206 and talk to our AI receptionist, any time.

After-hours coverage
Callback work
Business-hour routing

Illustrative workflow · Sample data

A clear path from the first conversation.

Illustrative workflow

Why towing calls cannot wait

A driver on the shoulder at night is not going to leave a voicemail. They call the next number on the list. Every unanswered call is a job that went to a competitor, and often a customer who would have called you again.

At the same time, the people who could answer are busy: drivers are hooking up, the dispatcher is juggling the board, and the owner is often in a truck too.

Compare a towing answering service with an AI receptionist.

The office closes

Your after-hours route takes over

What callers need

Write down the calls you get and how each should be handled. That list becomes your receptionist’s instructions and your dispatch rules.

Tows after a breakdown or an accident.
Roadside help: jump starts, lockouts, flat tires, fuel delivery and winch-outs.
“Where is my car?” calls about private property and impound tows.
Price questions before they commit.
Arrival time questions from customers already waiting.
Commercial accounts: fleets, dealerships, body shops and property managers.

Safety comes first

Before anything else, make sure the caller is safe. If anyone is hurt, or the vehicle is in a travel lane, the first instruction is to call emergency services. Give your receptionist approved safety wording, such as moving away from traffic when it is safe and turning on hazard lights, and keep it short.

The request is saved

Details for the receiving team

What the AI receptionist does on each call

The agent asks the same questions every time, so your driver knows what to bring and where to go.

See the towing call intake questions to ask every time.

Location: the address or cross streets, or the highway, direction and nearest exit or mile marker.
Vehicle: year, make, model and color, whether it is all-wheel drive, and where the keys are.
The problem and where the vehicle needs to go.
Sends urgent calls to your dispatcher or on-call driver live; when nobody answers, it tells the caller what happens next and drafts a callback task.
Is instructed to quote only the prices you approve, such as a hookup fee or a per-mile rate; final charges stay with your team.
Logs every call on the customer’s record with a summary and the next step.

Handle impound calls without tying up dispatch

Calls about towed vehicles can take over your phone line. Give your receptionist approved answers about your lot: its address and hours, what to bring to release a vehicle (such as identification, registration and proof of ownership), how fees can be paid, and the fees you choose to publish. Ownership is verified in person at release. Disputes, damage claims and law enforcement holds go to a person.

Write your answers with the guide to impound release calls.

The office closes

Your after-hours route takes over

Grow your commercial accounts

Fleets, dealerships, body shops and property managers send steady work. When one of them calls, route the conversation to whoever manages accounts with a response deadline, and keep the account, its calls and its follow-up on the same record so the relationship does not depend on one person’s phone.

See how lead routing gives every new lead an owner and a clock.

Use the follow-up plan for commercial towing accounts.

A sample night

This example is illustrative, not a real customer’s night. It shows how a night of calls can reach your team.

9:40 pm: a driver with a dead battery in a grocery store lot. The receptionist captures the lot, the vehicle and the problem, quotes your approved jump start fee, and the call goes to the on-call driver.
11:15 pm: a caller on the interstate shoulder with a blown tire. The receptionist confirms the caller is safe, gets the direction and nearest exit, and transfers the call to dispatch.
1:30 am: a caller asks where their car is. The receptionist gives your lot’s address, release hours and what to bring, without waking anyone.
7:00 am: a dealership asks about a weekly account. The lead is routed to your account manager with a same-day deadline.

Answer from the truck when you can

With the nexTalker iPhone app, business calls ring on your phone like any other call. Answer when you can, and let the AI receptionist pick up when you are hooking up a car. Every call, yours or the AI’s, lands on the same customer record.

See the iPhone and iPad app for business calls, texts and your CRM.

Works alongside your dispatch software

nexTalker does not replace your towing dispatch, billing or impound software. It handles the conversations around them: calls, texts, email and website chat, plus the follow-up they create. Contacts can be imported and exported, and new leads can come in through the leads API. We review your system and what it can share during setup.

The office closes

Your after-hours route takes over

Bring one real call to a demo

Bring a roadside call, an impound call and your price list. We will walk through what your receptionist says, what your driver receives, and what your office sees in the morning.