Towing
Commercial Towing Accounts: A Follow-Up Plan
Roadside calls pay the bills one at a time. Commercial accounts, like fleets, dealerships, body shops, apartment complexes and municipalities, bring steady work every week. They are won by the company that responds quickly, follows up and stays easy to work with.
By nexTalker ·
Spot an account on the first call
Watch for the signs: a company name, more than one vehicle, a request for regular service, or a question about rates for a business. Treat those calls as sales leads, not one-off jobs.
Capture what the account needs
Get enough on the first call to prepare a real proposal.
- The business, the contact's role and the best way to reach them.
- Vehicle types and how many, including any heavy-duty needs.
- Locations and service area.
- How often they expect calls, and at what hours.
- Who they use today, and what is not working.
Respond fast, with an owner and a deadline
Route account inquiries to whoever manages accounts, with a response deadline, and move the lead to someone else if the deadline passes. In nexTalker, lead routing creates the follow-up task and tracks whether the response was on time.
Follow up until there is an answer
Send a written proposal soon after the conversation, then follow up a few days later and again the next week. A Journey can send the reminders and create call tasks, and stop when the contact replies. Track each account as a deal so you can see where every one stands.
Keep the account happy
Once an account is signed, every call from it should be recognized and handled the way you agreed. Keeping the account's calls, texts and history on one record means whoever answers knows the relationship, not just the request.
Now on the App Store
Your business line and CRM, in your pocket.
- Business calls ring on your iPhone, even when it’s locked
- Reply to texts right from the notification
- Contacts, deals and your Work list wherever you are
Scan with your iPhone camera to install.
Free for iPhone and iPad. Sign in with your nexTalker account.
Your next customer workflow
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Show us the tools you use for CRM, calls, support, and follow-up. We’ll walk through how nexTalker can bring that work together.
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